– Covid-19 security measures: compliance with all security measures established by health and government authorities will be mandatory. When this is not fulfilled, the volunteer agreement may be terminated and could be a reason for the loss of the refund, in case of having previously purchased a ticket.

– Cancellation due to Covid-19 or force majeure: in case of cancellation of the event due to the pandemic or any other situation external to the organization, the volunteer agreement will be canceled. If a ticket has been previously purchased, it will be valid for the next edition, either to participate as a volunteer or attend as a public (depending on the type of ticket you got). You can also request a refund of the amount during the two weeks after the official cancellation, which will be refundable from one month after said cancellation. This will be applicable only if previously you have been officially accepted as a volunteer, so it is not worth just having sent the application.

– Availability: each volunteer must work at the event for at least 24 hours divided into several shifts to obtain a refund of the ticket fee. The hours per shift will depend on the area in which it collaborates. Normally there will be 2 shifts of 4 or 6-hour. Each area will also decide from what day to which day they will have to be at the festival and if there is a training or meeting prior to starting volunteering. As a general rule, availability will have to be available from one day before it begins until one day after the end of the event.

– Entrance to the event: To obtain the entrance ticket to the event, you will have to pay within the established deadlines, an amount of € 135. Once the payment receipt has been sent, the ticket will be sent to you. You can also provide proof of purchase of an entry for any phase.

– Signing of the contract: upon arrival at the event, all volunteers must pass through the point of attention to the volunteers to sign the contract and confirm their arrival.

– Return of the ticket amount: To receive the refund of the ticket amount, you must have completed your volunteer shifts in your area. We will verify that you have made all the shifts. The exact return procedure will be reported later.

– Meals: Each volunteer will receive one meal per shift worked. The rest of the meals are paid by each volunteer.

– Accommodation: You must bring your own camping equipment (tent, bag, van, caravan…) throughout your stay.

-Displacement: The transport is paid by the volunteer and you must arrive by your own means.

– Volunteer work: There will be a responsible person in charge of informing you of your tasks and work schedules, as well as the general functioning during those days. If you cannot do any of the shifts, you must inform them. If you need something or have any suggestions, you can also contact this person.

– Pets: Under no circumstances may you attend the volunteer or the festival with pets, this will immediately terminate the volunteer agreement and will be grounds for loss of reimbursement. Only duly certified guide dogs or emotional support animals may access the site (including the camping area).

– Loss of the right to refund the amount: The ticket will not be refunded, in the following cases:

• Delay when attending a shift.
• Do not attend any of the assigned shifts.
• Appear under the effect of a drug that may compromise the proper development of your task.
• Inappropriate or even violent behavior towards colleagues, public or any member of the organization.
• Bringing any pet to the event.